abd77 Privacy Policy

1 Who We Are

Abd77 ("abd77", "we", "us", "our") operates the online casino and sports betting platform accessible at abd77.io (the "Platform"). Abd77 is committed to protecting the privacy of every individual who visits, registers on, or interacts with the Platform. In the context of this Privacy Policy, abd77 acts as the data controller responsible for your personal data.

This Privacy Policy applies to all personal data collected from users located in Bangladesh and any other jurisdiction from which the Platform is accessible. By registering an account on abd77 or by continuing to use the Platform, you acknowledge that you have read and understood the practices described in this document.

2 Data We Collect

Abd77 collects the following categories of personal data in connection with your use of the Platform:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you are at least 21 years of age).
• Email address and mobile phone number registered at the time of account creation.
• Residential address, including city, district, and postcode (for KYC and fraud prevention purposes).
• Copies of identity documents such as National ID card, passport, or driving licence (submitted during KYC verification).

2.2 Financial Data

• Payment method details including bKash account number, Nagad account number, Rocket account number, Upay account number, or masked Visa/Mastercard details.
• Transaction history including deposit amounts, withdrawal amounts, timestamps, and payment method used for each transaction.
• Account balance and bonus balance records.

2.3 Gaming and Behavioural Data

• Game session logs including games played, bet amounts, win/loss outcomes, and session duration.
• Sports betting history including markets selected, stakes placed, and settlement outcomes.
• Bonus and promotion usage records.
• Responsible gaming tool usage, including any deposit limits, cooling-off periods, or self-exclusion requests you have initiated.

2.4 Technical and Device Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Unique device identifiers and session tokens.
• Pages visited on the Platform, time spent on each page, click paths, and referral source.

2.5 Communication Data

• Records of your communications with the abd77 support team via live chat, email, or any other support channel.
• Feedback, complaints, and dispute records.
• Responses to surveys or promotional communications where you have opted in.

3 How We Collect Your Data

Abd77 collects your personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated collection: Technical and behavioural data collected automatically as you interact with the Platform, using cookies, server logs, and similar tracking technologies (see Section 7 for full details).
• Third-party sources: Identity verification and fraud screening data received from our KYC verification partners and payment processing providers. We may also receive data from fraud prevention databases where there is a legitimate interest in protecting the integrity of the Platform.
• Game providers: Game session data received from our third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, in connection with games you play on the Platform.

4 How We Use Your Data

Abd77 uses the personal data it collects for the following purposes:

Abd77 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Where profiling is used — for example to identify responsible gaming risk factors — a member of our team reviews any outcomes before action is taken.

5 Legal Basis for Processing

Abd77 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted when registering on the Platform — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and fraud reporting obligations.
• Legitimate interests: Processing carried out for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw your consent at any time by contacting support or updating your account preferences.

6 Data Sharing & Third Parties

Abd77 does not sell, rent, or trade your personal data. We share data only where it is strictly necessary for the delivery of our services or compliance with legal obligations, and only with the following categories of recipients:

6.1 Payment Processors

We share financial and identity data with payment service providers — including bKash, Nagad, Rocket, Upay, and card processing networks — as necessary to process your deposits and withdrawals. These providers are contractually bound to use your data solely for payment processing purposes and to maintain appropriate security standards.

6.2 KYC and Fraud Prevention Providers

Identity data and supporting documents may be shared with third-party identity verification and fraud screening services to fulfil our age verification and anti-money-laundering obligations. These providers act under data processing agreements and are not permitted to use your data for any purpose beyond the specific service they provide to abd77.

6.3 Game Technology Providers

To deliver games on the Platform, certain technical data — such as your account identifier and session token — is shared with our game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game providers receive only the minimum data necessary to facilitate your game session and are bound by their own data protection obligations.

6.4 Legal and Regulatory Authorities

Abd77 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to protect the safety, rights, or property of abd77 or any third party.

7 Cookies & Tracking Technologies

Abd77 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They serve a variety of purposes as described below.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without impairing core Platform functionality.
• Performance and analytics cookies: Collect anonymised data about how visitors use the Platform — such as which pages are visited most frequently and whether error messages are encountered. This data helps us improve the Platform's performance and user experience.
• Functional cookies: Remember your preferences such as language settings, display preferences, and last-used payment method to provide a more personalised experience.
• Security cookies: Used to detect and prevent fraudulent activity, including CSRF protection tokens and device fingerprinting data used in fraud prevention.

7.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from using core functions of the Platform, including logging in and making transactions. Abd77 does not support third-party advertising cookies or cross-site tracking networks.

8 Data Security

Abd77 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the abd77 servers.
• Encryption at rest for sensitive data categories including identity documents and financial credentials.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific job function.
• Regular internal security reviews and vulnerability assessments of the Platform's infrastructure.
• Audit logging of access to personal data by internal systems and personnel.
• Two-factor authentication options available to players to protect their own accounts.

While abd77 takes all reasonable precautions to secure your data, no online platform can provide an absolute guarantee against all security threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, abd77 will notify affected users in accordance with applicable notification requirements.

9 Data Retention

Abd77 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in compliance with applicable legal retention requirements. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of five years following permanent account closure, to satisfy anti-money-laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five years from the date of submission, or longer if required by applicable law.
• Transaction records: Retained for a minimum of five years in accordance with financial record-keeping obligations.
• Game session logs: Retained for two years from the date of the session, unless a longer retention period is required for dispute resolution.
• Support communications: Retained for three years from the date of the last interaction, unless the subject matter requires longer retention.
• Marketing preferences: Retained until you withdraw your consent or close your account, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

10 Your Rights

As a user of the abd77 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in Section 14.

• Right of access: You may request a copy of the personal data abd77 holds about you, together with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that abd77 delete your personal data. This right is not absolute and may be overridden by our legal obligations to retain data.
• Right to restriction of processing: You may ask abd77 to restrict the processing of your data in certain circumstances, for example while a dispute is being investigated.
• Right to data portability: Where processing is based on your consent or a contract, you may request a machine-readable copy of your data to transfer to another service provider.
• Right to object: You may object to the processing of your personal data where it is carried out on the basis of legitimate interests. You may also opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Abd77 will respond to valid rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure that personal data is not disclosed to an unauthorised party.

11 Children's Privacy

The abd77 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered on the Platform or submitted personal data, we will immediately suspend the relevant account, delete the associated data, and void any transactions made during the period of use.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on the abd77 platform, please contact us immediately via the support channels in Section 14. We will take prompt action to address the situation.

12 Third-Party Links

The abd77 platform may contain references to third-party game providers and payment services. While we take care in selecting our partners, abd77 does not control the privacy practices of third-party organisations and is not responsible for their privacy policies or data handling procedures. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the abd77 platform.

Abd77's Privacy Policy applies solely to data collected and processed by abd77 itself. It does not extend to data collected independently by game providers, payment processors, or any other third party whose services are accessed through or in connection with the Platform.

13 Updates to This Policy

Abd77 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players by email to the address on file, and we will update the "Last Updated" date at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Your continued use of the abd77 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you must stop using the Platform and may request account closure by contacting support.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way abd77 handles your personal data, please reach out to our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly from the abd77 platform. Average response time under 2 minutes.
• Email: [email protected] — We aim to respond to all privacy-related enquiries within 4 hours during standard operating hours (Bangladesh Standard Time, UTC+6).

When submitting a privacy-related request, please include your registered username and a clear description of your request so that our team can assist you as efficiently as possible. For account closure or data erasure requests, we may need to verify your identity before we can proceed.